Customer Support
Author Biography
Grace Hill
Grace Hill is a trusted leader in technology-enabled performance solutions for the real estate industry, helping property owners and operators boost performance, reduce risk, and grow top talent. Backed by decades of real-world experience, Grace Hill offers a comprehensive SaaS suite that includes policy management, training, assessments, surveys, benchmarking, and data-driven insights—all supported by exceptional customer service.
What sets Grace Hill apart is its deep industry knowledge, commitment to innovation, and passion for the people it serves. With added solutions for marketing, including video tours and reputation management, Grace Hill helps properties increase visibility and engagement in an increasingly competitive market.
Today, more than 500,000 real estate professionals from over 2,800 companies rely on Grace Hill to elevate their teams and drive results. We don’t just work in this industry—we live and love it.
Learn more at gracehill.com.
Contributions
California’s recent changes are important for everyone to note – even if you aren’t in the state.
In a Grace Hill survey, 79% of training administrators said training reduces employee turnover. Here are the most common reasons they gave for why.
A recent survey reveals that of all property management certifications, one stands out to property companies more than all the others.
Providing explanatory feedback is a critical component of improving learner performance.
The majority of multifamily property companies have significant technological opportunity in the area of managing employee performance.
The returns on a good training program are multifold – retain customers, retain employees, reduce risk.
If you are a multifamily property supplier, the Certified Apartment Supplier (CAS) certification is a great way to establish a better understanding of your property clients
Learn how to create meaningful compliance practice initiatives to help teams excel
Follow these guidelines to create a policy that helps prevent costly harassment claims.
A detailed guide to evaluating the effectiveness of your compliance training program
The ability of an employee to successfully apply what was learned in training to his or her job is called transfer.
Gather learner feedback to understand if they find training to be valuable and benefitted from it.