Customer Support
Author Biography
Grace Hill
Grace Hill is a trusted leader in technology-enabled performance solutions for the real estate industry, helping property owners and operators boost performance, reduce risk, and grow top talent. Backed by decades of real-world experience, Grace Hill offers a comprehensive SaaS suite that includes policy management, training, assessments, surveys, benchmarking, and data-driven insights—all supported by exceptional customer service.
What sets Grace Hill apart is its deep industry knowledge, commitment to innovation, and passion for the people it serves. With added solutions for marketing, including video tours and reputation management, Grace Hill helps properties increase visibility and engagement in an increasingly competitive market.
Today, more than 500,000 real estate professionals from over 2,800 companies rely on Grace Hill to elevate their teams and drive results. We don’t just work in this industry—we live and love it.
Learn more at gracehill.com.
Contributions
Guidance on implementing smoke-free policies on your properties
How to handle suspicious documentation or ask for more information.
More than One Assistance Animal – Is that Allowed?
The differences between service, assistance, and emotional support animals.
The latest issue of Vantage Pro examines some of the less common ways multifamily properties can commit familial discrimination.
To avoid discrimination in terms, conditions or privileges, treat all prospects and residents fairly and consistently.
Make sure your no-pet policy isn’t discriminatory.
Can you discriminate against someone you’ve never spoken with?
Assess nuisance policies and procedures and evaluate whether they are compliant with the FHA
Our recent Multifamily Training Benchmark Report identified multiple opportunities for improving training and becoming more competitive overall.
Precautions property owners and managers can take to avoid discrimination when applying adverse actions like rent increases and evictions.
Documentation is extremely important if you find yourself dealing with an accusation of discrimination.