Blog Archives - Grace Hill

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5 Tips To Make Your Maintenance Teams Feel Valued

By Grace Hill / August 14, 2025 / Comments Off on 5 Tips To Make Your Maintenance Teams Feel Valued

Behind every well-run multifamily community is a skilled and hardworking apartment maintenance team — yet these essential professionals often operate behind the scenes without the recognition they deserve. While leasing teams and office staff may receive the bulk of attention, maintenance teams are the ones responding to emergencies, solving problems on the fly, and ensuring… Read More »

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commercial real estate stakeholders taking a satisfaction survey on tablet

NPS Surveys Aren’t Enough: How To Really Understand Stakeholder Satisfaction

By Grace Hill / August 5, 2025 / Comments Off on NPS Surveys Aren’t Enough: How To Really Understand Stakeholder Satisfaction

In real estate, the Net Promoter Score (NPS) has become a go-to metric for gauging the satisfaction of residents, tenants, and employees. It’s quick to administer, easy to understand, and widely recognized across industries. For many owner/operators and property managers, it seems like a reliable pulse check: “How likely are you to recommend this building,… Read More »

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Female property managers using chatgpt on desktop for multifamily properties.

AI In Property Management: Do You Really Know the Risks And Opportunities Of ChatGPT

By Grace Hill / August 1, 2025 / Comments Off on AI In Property Management: Do You Really Know the Risks And Opportunities Of ChatGPT

AI in property management used to be considered a trend of the future, but it’s here — and here to stay. And with that, Chat GPT is leading the charge. Everywhere you turn, people are talking about ChatGPT.  Love it or hate it, ChatGPT is a highly disruptive technology that will forever change how we… Read More »

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Female multifamily marketer sitting on a yellow couch using laptop and internet connection and smile.

The New Leasing Journey: How To Master Experience-First Multifamily Marketing

By Grace Hill / July 21, 2025 / Comments Off on The New Leasing Journey: How To Master Experience-First Multifamily Marketing

The leasing journey is not what it used to be, and in multifamily, digital marketing is the new key to meeting prospects where they are — online. But it’s a process that begins long before a prospect ever steps foot on your property or even reaches out to schedule a tour.  With smartphones, social media,… Read More »

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Property manager showing a couple at an apartment

Make It Memorable: The Apartment Tour Tips You Need Now

By Grace Hill / July 17, 2025 / Comments Off on Make It Memorable: The Apartment Tour Tips You Need Now

The secret sauce that turns a prospect from potential to “SOLD!” is experience — how the apartment tour made them “feel” about your property, including how they were treated by the onsite team.  While there are many factors to consider in the leasing sales process, if you allow subpar customer service to persist at your… Read More »

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Smiling apartment maintenance man in blue work shirt, arms crossed

Apartment Maintenance Recruiting and Retention: What You Need To Know and Do

By Grace Hill / July 11, 2025 / Comments Off on Apartment Maintenance Recruiting and Retention: What You Need To Know and Do

Hiring reliable and competent apartment maintenance teams remains one of the most pressing challenges in the multifamily industry. As demand grows and qualified candidates become harder to find and keep, companies must rethink how they attract, support, and retain their maintenance teams.  The solution isn’t just about filling roles — it’s about fostering innovation, investing… Read More »

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Young property managers in multifamily property office

Centralization in Multifamily Property Management: How To Work Smarter, Not Harder

By Grace Hill / July 1, 2025 / Comments Off on Centralization in Multifamily Property Management: How To Work Smarter, Not Harder

If you’ve been in multifamily property management for a while, you’ve probably heard the term “centralization” thrown around. And let’s be honest — sometimes it gets a bad rap. There’s a lingering fear that centralization is just a fancy way of saying, “We’re cutting staff.” But in reality, that’s not the goal at all. Centralization… Read More »

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Cheerful African American Woman Resident Opening Door And Gesturing Welcoming You To Come In

How To Create Move-In Magic: 5 Timely Tips for Multifamily Property Management

By Grace Hill / June 26, 2025 / Comments Off on How To Create Move-In Magic: 5 Timely Tips for Multifamily Property Management

In multifamily property management, the move-in process is more than just handing over keys — it’s a critical opportunity to shape first impressions, build trust, and set the tone for long-term resident satisfaction. While moving into a new home should be an exciting milestone, let’s be real — it’s often a stressful whirlwind of boxes,… Read More »

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How To Overcome Unconscious Bias: Top 5 Practical Tips

By Grace Hill / June 16, 2025 / 0 Comments

Helpful tips to employ purposeful strategies to over come unconscious biases.

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The Key to Better Resident Satisfaction Survey Scores: Experience

By Grace Hill / May 23, 2025 / Comments Off on The Key to Better Resident Satisfaction Survey Scores: Experience

Resident satisfaction surveys are about way more than just the score; they’re a window into how your residents truly feel about your community, your service, and your team. While many multifamily operators focus on boosting scores, the real key to sustainable improvement lies deeper than what’s seen on the surface — it’s in the resident… Read More »

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leasing agent looking overwhelmed and frustrated, staring at desktop

A Guide For Multifamily Leaders: How To Better Support Mental Health In The Workplace

By Grace Hill / May 12, 2025 / Comments Off on A Guide For Multifamily Leaders: How To Better Support Mental Health In The Workplace

Mental health in the workplace is no longer a conversation that can wait — it’s a crucial component of employee well-being and organizational success. In the multifamily industry, where fast-paced environments and high-pressure demands are the norm, supporting mental wellness is more important than ever. Since 2020, mental health concerns have taken center stage, with… Read More »

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multifamily maintenance director and property owner utilizing realync video tools on ipad

Empower Residents and Equip Techs: An Innovative Two-Part Plan for Maintenance Success

By Amanda Oliverio / May 5, 2025 / 0 Comments

All harassment is illegal, but sexual harassment warrants special consideration.

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