Customer Support
Career Development & Training
As the labor market tightens and employment trends shift, employee retention has increasingly become top-of-mind across all sectors. Multifamily property management is no exception. However, one thing is clear: Your team is the backbone of your success. Your onsite teams are the ones interacting with residents, handling maintenance requests, and ensuring every aspect of your… Read More »
Onboarding software begins with careful planning, focused training, and an experienced provider you can trust. If you want that process to be smooth and successful, then don’t launch alone! Before you know it, we’ll be turning the calendar on a new year! And while the thought of that might quicken your pulse, it’s also a… Read More »
When you hear the term “followership,” it’s easy to associate it with social media followers. However, it extends far beyond that realm. Followership encompasses the role individuals play within a team structure, operating under the guidance of a leader within their organization. Understanding how to contribute as an effective follower is crucial to your team’s… Read More »
We’ve incorporated many of the latest learning principles into Grace Hill courseware — from modular course format to diverse learning approaches.
As the rental housing industry continues to grow, so do the opportunities for its professionals. However, individuals must invest in training and credentials to succeed in this field and advance their careers. By obtaining industry-specific credentials, such as a Certified Apartment Manager (CAM) or Certified Apartment Portfolio Supervisor (CAPS), rental housing professionals can enhance their… Read More »
Whether they are property managers, C-suite executives, or investors, women bring unique perspectives and skills to multifamily workplaces. Even so, women face numerous challenges, like gender bias, harassment, and discrimination. If we break down these barriers, the multifamily industry can become more equitable and prosperous. Keep reading to uncover five ways to support women working… Read More »
The new year is here, filled with promise and expectation for all that is to come. While challenges remain, there is something a bit magical about entering a new year. It’s an opportunity to take stock, reevaluate, and then shift to new ways of thinking and working. Change can be hard, but it’s not always… Read More »
Employees Thrive With Thoughtful, Strategic Training Schedules Well-balanced training keeps apartment employees sharp and ready to advance their careers. Successful apartment operators find that managing employee training can be as important as managing their assets. Over-training employees is ruining company culture and driving up turnover and recruiting costs. Fortunately, we can combat overtraining by acknowledging… Read More »
As the level of hacker sophistication advances, apartment companies must remain vigilant with consistent employee training and monitoring. Remote work has become commonplace at the corporate level for many national apartment operators. And while security protocols might have been in place for years – even before the pandemic – wise companies are re-evaluating their policies… Read More »
Companies exploring learning management systems (LMS) find Grace Hill to be a comprehensive solution that helps them expand their learning objectives for employees across their workforce. By adding Grace Hill’s PolicyPartner, which provides a library of customizable policies and procedures, and Validate, its mystery shopping component, to a traditional online learning mix, customers experience more… Read More »
Women Executives From Multifamily Industry Discuss Leadership, Opportunities In conjunction with International Women’s Day on March 8, IBM released some disappointing news about women holding leadership positions. Their new report, “Women, Leadership, and Missed Opportunities” looked at the current corporate pipeline in 10 industries from nine different countries or regions and shows that there… Read More »
Grace Hill Introduces the First Property Performance Management Solution for Companies Under 2,000 Units For the first time in Multifamily, there is an affordable performance management solution that addresses the specific policy, training, and assessment needs of the under 2,000-unit market and 10 or fewer properties. Success Bundle from Grace Hill allows you to… Read More »
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