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Ten Adult Learning Principles Grace Hill Courseware Applies

By Grace Hill / August 16, 2017 / 0 Comments

It’s more important than ever that the online training property management professionals use is specially designed for the way adults learn best.

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Survey Finds Custom Training Content a Top Need for Property Management Companies

By Grace Hill / August 7, 2017 / 0 Comments

A recent survey conducted by Grace Hill found that one of the top needs for property management companies is custom training content.

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Recent Discrimination Rulings That Could Put You at Risk of FHA violations

By Grace Hill / August 1, 2017 / 0 Comments

Here are two recent rulings about discrimination under the FHA with big implications for property managers.

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Social Media for Property Management: Getting Started

By Grace Hill / July 31, 2017 / 0 Comments

If you’ve been reluctant to fully embrace social media as a marketing strategy for your property, you’re not alone.

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Diverse happy interns listening to mentor explaining online project

From Learning to Earning: How Training Results in Greater ROI (Updated 2023)

By Grace Hill / July 5, 2017 / 0 Comments

We’ve incorporated many of the latest learning principles into Grace Hill courseware — from modular course format to diverse learning approaches.

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Making Waves at NAA

By Grace Hill / June 20, 2017 / 0 Comments

NAA is almost here! Last year at the Grace Hill booth, we made a bit of a splash with our popular hat giveaways. This year, we’re aiming to outdo ourselves.

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Top 5 Features to Look for in Property Management Training

By Grace Hill / May 25, 2017 / 0 Comments

Property management training is essential, but it’s only worthwhile if employees grasp and retain the material. For the most effective training, look for these 5 features:

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Overcoming Objections

By Grace Hill / May 9, 2017 / Comments Off on Overcoming Objections

“An objection is not a rejection; it is simply a request for more information.” – Bo Bennett The prospect is showing their interest by stating their objections to you. This also allows you to get to know your prospect better and uncover the real objection. You will get to the real objections by asking questions… Read More »

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Happy National Apartment Housing Day !

By Cory Perry / April 5, 2017 / 0 Comments

Tomorrow is the big day and there are events to celebrate all over the country this month. Alongside the National Apartment Association, we’re excited to celebrate our industry and, specifically, the residential property managers that make our industry great.   Check out the latest list of events happening all over the country today, tomorrow, and the… Read More »

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real estate closing

Closing Techniques

By Grace Hill / February 26, 2015 / Comments Off on Closing Techniques

Don’t sell an apartment. Sell yourself. I have news that might come as a surprise. You’re not selling apartments. Nope. You’re selling yourself. If you want to keep your residents and prospects from straying to competitors, never stop selling. More specifically, never stop selling the value you provide. We’ve all heard the saying “The sale… Read More »

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woman shouting into megaphone wearing bright red sweater and holding shopping bags as a sale concept

10 Ways to Ask for Apartment Reviews and Encourage Feedback

By Grace Hill / May 16, 2013 / Comments Off on 10 Ways to Ask for Apartment Reviews and Encourage Feedback

There are many ways to ask for reviews.  Whether it is a formal campaign or just a simple note on a completed service request, the point is to get the idea of leaving a review into the heads of your residents. You need to be proactive with your reputation management and get over the discomfort… Read More »

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The Evolution of the Customer: The 1990s

By Grace Hill / October 10, 2011 / Comments Off on The Evolution of the Customer: The 1990s

As we left the “awesome” 80s, we jumped in with both feet to the new decade. The 1990s were about growth and change, and we persevered some hefty bumps along the way. The 1990s: The Decade of “Discovery” Technology The 90s saw the growth of the World Wide Web, which grew dramatically from its inception… Read More »

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