Customer Support
Property Management
How Grace Hill transformed everything broken with mystery shopping.
Resident satisfaction surveys are about way more than just the score; they’re a window into how your residents truly feel about your community, your service, and your team. While many multifamily operators focus on boosting scores, the real key to sustainable improvement lies deeper than what’s seen on the surface — it’s in the resident… Read More »
In the wise words of author Conan Doyle, while writing as Sherlock Holmes, “It is a capital mistake to theorize before one has data.” And therein lies the benefit and power of surveys. When you have the right survey tools to capture insightful data for informed decision-making, you move beyond assumptions and hypothesized conclusions. To… Read More »
Making smart business decisions starts with reliable data. In multifamily, your competitive edge often comes down to how well you listen and respond to residents and prospects. Text/SMS survey delivery — the process of sending resident satisfaction and prospect feedback surveys through text message — helps multifamily property managers increase response rates, gather more accurate… Read More »
AI in property management used to be considered a trend of the future, but it’s here — and here to stay. And with that, Chat GPT is leading the charge. Everywhere you turn, people are talking about ChatGPT. Love it or hate it, ChatGPT is a highly disruptive technology that will forever change how we… Read More »
The secret sauce that turns a prospect from potential to “SOLD!” is experience — how the apartment tour made them “feel” about your property, including how they were treated by the onsite team. While there are many factors to consider in the leasing sales process, if you allow subpar customer service to persist at your… Read More »
If you’ve been in multifamily property management for a while, you’ve probably heard the term “centralization” thrown around. And let’s be honest — sometimes it gets a bad rap. There’s a lingering fear that centralization is just a fancy way of saying, “We’re cutting staff.” But in reality, that’s not the goal at all. Centralization… Read More »
In multifamily property management, the move-in process is more than just handing over keys — it’s a critical opportunity to shape first impressions, build trust, and set the tone for long-term resident satisfaction. While moving into a new home should be an exciting milestone, let’s be real — it’s often a stressful whirlwind of boxes,… Read More »
The most successful training programs are those able to adapt to changing needs and circumstances.
Getting Started in Rental Housing Navigating a new career in the multifamily rental housing industry comes with exciting opportunities, especially for those — like me — committed to professional growth. Multifamily property management is dynamic and fast-moving, so making the most of available resources has been the key to my success. Understanding my career path… Read More »
Strategies to ensure your organization’s shift to virtual leasing is successful now and later.
Property managers know that tenant satisfaction is more than just a metric — it’s the key to long-term profitability. But, as tenant demands evolve and the market shifts, property managers face the ever-growing challenge of keeping tenants happy and engaged. Without clear, actionable feedback, it’s nearly impossible to understand what your tenants truly want. This… Read More »