Property Management
Apartment reviews are a good thing, and there are many ways to ask for them. Whether you launch a formal campaign or just send a simple note following a completed service request, the point is to encourage your residents to become more comfortable (and willing) to leave reviews. In fact, encouraging residents to share apartment… Read More »
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It’s no secret that reputation management is critical to the leasing process. Renters rely heavily on online reviews and opinions before deciding to lease. For that reason, reputation should be at the forefront of any multifamily business, large or small. More importantly, if actively managed, it can also be a powerful resident acquisition and retention… Read More »
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Whether you’re buying a new shampoo or scouting out a place to live or work, you likely rely on online feedback before making a purchase. Most of us (95%) read reviews before making a purchase, and 58% will actually pay more for a product, service, or experience with stellar ratings. This buying behavior is no… Read More »
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Online reputation management, or ORM, is a growing area of interest for property management, so many people are starting to ask the question: What is ORM, and why does it matter? Online reputation management is how companies protect and improve their reputations. It has become an increasingly important tool for property managers who want to… Read More »
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In today’s challenging real estate markets, property managers must take advantage of every opportunity to retain their tenants. Surveys can be an especially effective tool as part of an engagement strategy. Property managers can reduce tenant turnover and even attract new tenants by using tenant surveys to provide the services and amenities most demanded by… Read More »
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In today’s digital world, trust and security are paramount. Whether you’re signing a contract or sending a sensitive document, ensuring its authenticity and integrity is crucial to protect your business. This is where secure, electronic signatures come in. Electronic signatures can play a pivotal role in verifying the signer’s identity and preserving the document’s integrity.… Read More »
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Creating a community residents love is crucial to the ongoing success and profitability of rental housing. Every property manager wants satisfied residents, which involves more than just collecting rent. Many renters today are looking for a property that can offer a comfortable and healthy environment, along with modern amenities. As competition tightens, multifamily property managers… Read More »
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In a recent L.E.K. survey, 86% of property management execs rated employee credentials “very important.”
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Don’t launch alone! A smooth and successful software implementation begins with careful planning, focused training, and an experienced provider you can trust. Before you know it, we’ll be turning the calendar on a new year! And while the thought of that might quicken your pulse, it’s also a thrilling opportunity for fresh starts and… Read More »
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Both are needed to successfully integrate new employees and retain top talent! Orientation and onboarding: Both are familiar terms, yet they are two words often mistakenly used interchangeably. While they may seem similar at first glance, they serve distinct purposes and play crucial roles in retaining organizational talent. And everyone in the organization (not… Read More »
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A Q&A With Traveling Facilities Operations Specialist: Erica Counts Sometimes, life comes full circle and reminds you how small the world can be. While traveling to an industry event recently, I had a nostalgic encounter when I ran into an old friend from high school. Twenty years after graduation, Erica Counts and I were… Read More »
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How digital mystery shopping can help improve your property’s online conversions. Mystery shopping may not be a new concept in multifamily, but it has evolved with time and technology to become an invaluable tool for assessing the impact of your digital presence. And in today’s technologically advanced world, the success of multifamily property management… Read More »
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