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Property Management

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Proven Customer Service Strategies to Make Your Apartment Tours Memorable

By Grace Hill / February 2, 2023 / Comments Off on Proven Customer Service Strategies to Make Your Apartment Tours Memorable

Simple, strategic shifts that help shine a positive light on your communities.   Customer service. It’s the secret sauce that can turn a prospect from potential to SOLD! And while there are many factors to consider in the rental sales process, if you allow subpar customer service to persist at your properties, you’ll soon find… Read More »

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KPI Pitfalls: 5 Mistakes CRE Leaders Should Avoid

By Grace Hill / January 25, 2023 / Comments Off on KPI Pitfalls: 5 Mistakes CRE Leaders Should Avoid

Are your KPIs delivering the accurate and actionable insights you need to improve business performance?   Key performance indicators (KPIs) play a critical role in a CRE leader’s ability to track and measure performance. And because of that, information abounds as to what you should measure and why. But if you’re not careful, your KPIs… Read More »

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Takin’ It Back to Basics: 3 Steps To Drive Your Team To Succeed in 2023

By Grace Hill / January 9, 2023 / Comments Off on Takin’ It Back to Basics: 3 Steps To Drive Your Team To Succeed in 2023

The new year is here, filled with promise and expectation for all that is to come. While challenges remain, there is something a bit magical about entering a new year. It’s an opportunity to take stock, reevaluate, and then shift to new ways of thinking and working. Change can be hard, but it’s not always… Read More »

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Award Winning Properties: A Roadmap for Success

By Grace Hill / July 19, 2022 / Comments Off on Award Winning Properties: A Roadmap for Success

On the heels of last month’s annual BOMA International Conference, commercial real estate professionals may be reflecting on the experience, implementing ideas from their sessions, and contemplating how to earn the coveted TOBY award next year.   The BOMA conference is not only an opportunity for professional development and networking but also a time when commercial… Read More »

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3 Key Strategies to Ensure Effective Policies

By Grace Hill / April 26, 2022 / Comments Off on 3 Key Strategies to Ensure Effective Policies

Just because many commercial real estate companies are challenged to navigate these unstable times brought on by the pandemic, it doesn’t mean re-setting your company policies also has to be unsettling. These policies matter at a time when the challenging job market has companies needing to hold on tight to their employees, and CRE owners… Read More »

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The First Property Performance Management Solution for Companies < 2,000 Units

By Grace Hill / February 18, 2021 / Comments Off on The First Property Performance Management Solution for Companies < 2,000 Units

Grace Hill Introduces the First Property Performance Management Solution for Companies Under 2,000 Units    For the first time in Multifamily, there is an affordable performance management solution that addresses the specific policy, training, and assessment needs of the under 2,000-unit market and 10 or fewer properties. Success Bundle from Grace Hill allows you to… Read More »

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Cybersecurity and Property Management: How Safe are You?

By Grace Hill / October 4, 2018 / 0 Comments

Cybersecurity is critical to property management because of the type & amount of data collected.

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Survey Finds Custom Training Content a Top Need for Property Management Companies

By Grace Hill / August 7, 2017 / 0 Comments

A recent survey conducted by Grace Hill found that one of the top needs for property management companies is custom training content.

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Top 5 Features to Look for in Property Management Training

By Grace Hill / May 25, 2017 / 0 Comments

Property management training is essential, but it’s only worthwhile if employees grasp and retain the material. For the most effective training, look for these 5 features:

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