Industry Resources

What would you do if your company was faced with a discrimination complaint? HUD investigations can be both time-consuming and costly for multifamily housing providers. Don’t get caught in the dark! Knowing how the investigation process works and how you can respond appropriately helps reduce your risk of incurring the potentially hefty sanctions HUD can impose. Get this free ebook that walks you through the HUD enforcement process step by step!

Sexual harassment claims represent a major liability for organizations, especially in the multifamily industry. The best way to reduce your risk is to provide a comprehensive policy and training program. Although it’s impossible to completely control the actions of others, setting clear expectations for appropriate behavior can significantly reduce the risk of sexual harassment in your organization.

The Fair Housing landscape is constantly changing, and violations can have harsh consequences. Without proper Fair Housing policies and training, your team will face costly legal and financial burdens. Learn about the most common Fair Housing mistakes that can have costly consequences for your organization.

The apartment industry has never seen a hiring challenge like it’s facing right now. Companies of all sizes and in every market are bringing on new associates at a record pace. These new employees often come from industries outside of property management and have little to no understanding of Fair Housing and its crucial implications.

Equip your team with the latest Fair Housing and familial discrimination information they need to stay compliant and mitigate risk in your organization.

In recognition of International Women’s Day, we celebrate the dedication, determination, and accomplishments of women in the multifamily real estate industry, both past and present. We stand for equity and the empowerment of women to lead this industry. We believe rental housing is better because of extraordinary women.

Executing a successful tenant or resident survey involves more than just knowing the right questions to ask. Learn more about KingsleySurveys intuitive dashboards, benchmarks, and robust reports that identify performance gaps and highlight your competitive advantages.

There’s no avoiding the incoming Environmental, Social, and Governance (ESG) wave. Demands for greater ESG disclosures and action are rising globally, especially in the United States and Europe. Real estate managers need to take ESG seriously and adopt best practices to keep their portfolios competitive. Contact our CRE experts to discuss how KingsleySurveys can support your ESG strategy.

An advanced technology-enabled solution backed by sound scientific learning research is essential to your success. Talk to a Grace Hill LMS expert today to see how you can elevate your employee training program.

Text/SMS is one of the most reliable forms of communication and widely preferred by young adults as a safe and effective quick response method. By adding Text/SMS delivery to your KingsleySurveys package, you will see a higher response rate and more comprehensive, actionable insights for your team!

Advances in technology make it easier to do everything online. But some are now worried about the standard of customer service. It had us asking: Is customer service dead in 2023? Grace Hill helps multifamily managers train and test onsite team performance, improving customer service and online reputation. Learn how Grace Hill can partner with you to ensure you lead the industry in customer satisfaction.

It’s time to get back to the basics. As you look closely at your sales and marketing efforts to determine where improvement is needed, let Grace Hill become a partner in your success to help maximize your efforts.