Benchmarks & Performance Metrics
Exploring the crucial connection between provider performance and tenant satisfaction. Commercial real estate (CRE) organizations often struggle to understand the performance of the providers that support their properties and how that performance impacts overall tenant satisfaction levels across the portfolio. In a recent survey, 83% of tenants said their experience with the service providers… Read More »
Read More
Everyone likes to be appreciated for a job well done– CRE firms included. When you work hard and outperform your peers, it feels good to be recognized. But beyond the glow of positive feedback, industry recognition can yield a range of benefits for organizations. This is true across most industries, but awards can be especially… Read More »
Read More
Are your KPIs delivering the accurate and actionable insights you need to improve business performance? Key performance indicators (KPIs) play a critical role in a CRE leader’s ability to track and measure performance. And because of that, information abounds as to what you should measure and why. But if you’re not careful, your KPIs… Read More »
Read More
Resident behaviors shifted significantly in 2021 as the pandemic led millions to remote work and rethink where to live. Creating more space and specialized amenities enabled apartment operators to thrive, according to the Grace Hill/NMHC 2022 Renter Preferences Survey Report, which featured input from 221,000 renters living in 4,564 communities nationwide, with data available in… Read More »
Read More
In the world of multifamily, bigger isn’t necessarily better. But being a smaller operator does come with a unique set of challenges. Larger apartment management companies are working with distinct advantages. They have bigger budgets and operating margins, and more resources at their disposal. They generally have more money for payroll and technology, and through… Read More »
Read More
Top reasons why your virtual leasing program may not be living up to its full profit potential.
Read More
Grace Hill’s 2019 Training Benchmark Report provides insight into current trends in the multifamily industry.
Read More
80% of this year’s respondents say integration of policies and procedures with training offers better implementation, increased efficiency, and reduced risk.
Read More
We invited training and operations personnel in the multifamily housing industry to participate in our annual Multifamily Training Benchmark Report.
Read More
The 2018 Multifamily Training Benchmark Report shows compliance risk, turnover and technology use are all on the rise in the multifamily property industry.
Read More
The 2018 Multifamily Training Benchmark Report has revealed that Certified Apartment Manager (CAM) is the credential most recognized by multifamily property companies.
Read More
The results are in for the 2018 Multifamily Training Benchmark Survey! Learn more about the specific trends and opportunities facing the industry.
Read More