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Compliance training is a company’s primary defense against costly lawsuits. But training is only as strong as it is current.
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WEBINAR Budgeting with Confidence: Tips to Yield the Highest ROI Budget season is upon us, and 2023 offers new challenges. With rising inflation and changes in tenant sentiment, simply utilizing historical financial data may not offer enough insight to plan next year’s budget. Watch this free webinar, featuring a panel of experienced commercial real estate professionals,… Read More »
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SUCCESS STORY Cambridge Ditches Bulky Policy Binders Read how Cambridge solved their paper problems. The challenge Cambridge faced is familiar to many businesses across various industries, and multifamily apartment management is no exception. Bulky binders plague workspaces across the U.S., but in an environment that demands the ultimate in compliance and efficiency, outdated processes simply… Read More »
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FLYER What Renters Really Want The Renter Preferences Survey Report by NMHC and Grace Hill provides critical insights to rental housing providers about every stage of the customer journey – from search to renewal! This study of renter preferences and behavior is the largest in the multifamily industry and has served as an invaluable industry… Read More »
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FLYER Personal Service and Support Grace Hill has three decades of industry experience working with multifamily and commercial real estate clients across the world, so we understand your specific needs. With Grace Hill, you’ll have a dedicated partner to improve performance, increase stakeholder satisfaction, and reduce risk across your organization. Download Now
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INFOGRAPHIC Customer Service is Dead… Advances in technology make it easier to do everything online. But some are now worried about the standard of customer service. It had us asking: Is customer service dead? Grace Hill helps multifamily managers train and test onsite team performance, improving customer service and online reputation. Learn how Grace Hill… Read More »
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SUCCESS STORY Royal American Management How They Achieved a 55% Increase in Training Compliance Royal American Management needed to drastically improve employee training participation and course completion, which was impacting key areas of property performance, including employee retention, workers’ compensation claims and fair housing claims. Learn how Royal American Management achieved a 55% increase in… Read More »
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Spring is quickly approaching, and with it — selling season! Hooray! While we look forward to those warmer, sunnier days that often bring an influx of prospects, now is the time to prepare your property and people for the busy days ahead. As a multifamily property manager, it’s your responsibility to make sure your property… Read More »
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National Multifamily Housing Council (NMHC) and Grace Hill 2024 Renter Preferences Survey Report Reveals Renters’ Evolving Priorities Report from 172,703 responses delivers local, regional and national insights as the pandemic dust settles. Greenville, S.C. – November 2, 2023 – The 2024 Renter Preferences Survey Report released today by NMHC and Grace Hill provides a comprehensive… Read More »
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Jump to a Section Building Trust Through Transparency The Power of the Prompt Reply From Complaint to Resolution Proactive ORM is Your Competitive Advantage Simplify Your Property’s Online Reputation Management In today’s digital age, your online reputation is a crucial bridge between residents and property management. It fosters a two-way street of communication, allowing residents… Read More »
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