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It’s no secret that reputation management is critical to the leasing process. Renters rely heavily on online reviews and opinions before deciding to lease. For that reason, reputation should be at the forefront of any multifamily business, large or small. More importantly, if actively managed, it can also be a powerful resident acquisition and retention… Read More »
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The new year is here, filled with promise and expectation for all that is to come. While challenges remain, there is something a bit magical about entering a new year. It’s an opportunity to take stock, reevaluate, and then shift to new ways of thinking and working. Change can be hard, but it’s not always… Read More »
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When you hear the term “followership,” it’s easy to associate it with social media followers. However, it extends far beyond that realm. Followership encompasses the role individuals play within a team structure, operating under the guidance of a leader within their organization. Understanding how to contribute as an effective follower is crucial to your team’s… Read More »
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Pause for just a minute. Think about everything you’ve poured your valuable time and budget into: targeted marketing programs; detailed onboarding and mentoring; and developing policies, procedures, and training to better enable your teams and create more loyal customers. Spending more on a mystery shopping program to assess, test, and improve standards is a good… Read More »
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Addressing the confusion regarding marijuana in the workplace & maintaining a drug-free workplace.
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Both are needed to successfully integrate new employees and retain top talent! Orientation and onboarding: Both are familiar terms, yet they are two words often mistakenly used interchangeably. While they may seem similar at first glance, they serve distinct purposes and play crucial roles in retaining organizational talent. And everyone in the organization (not… Read More »
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Whether you are attending the National Apartment Association’s Apartmentalize conference for the first time or as a seasoned veteran with many years (or even decades) under your belt, there is always something new to learn about the upcoming event. As multifamily’s largest annual event, some things change from year to year, and I have outlined… Read More »
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Critical resources designed to support the multifamily industry through the COVID-19 pandemic
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Impact Hero Awards Program Recognize heroes making a difference in our industry and in their local area. Is there an Impact Hero at your company? At Grace Hill, we’re committed to making a positive corporate and community-based impact. That’s why we’re thrilled to continue our Impact Hero Awards program, which recognizes individuals at Grace Hill… Read More »
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What is Juneteenth? Juneteenth, also known as Freedom Day, is an annual holiday celebrated on June 19 to commemorate the emancipation of enslaved African Americans. It marks the day the Union Army General, Gordon Granger, arrived in Galveston, Texas, in 1865, to announce that the Civil War had ended and enslaved individuals were now free.… Read More »
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