Customer Support
Employee Retention
In “Increasing Tenant Satisfaction – and ROI – Through Superior Service Delivery”, I explained that “the key to keeping buildings leased is to make sure tenants are happy.” The reason is intuitive and now has been proven quantitatively: Satisfied tenants are more likely to renew their leases. They are also more likely to recommend the… Read More »
Both are needed to successfully integrate new employees and retain top talent! Orientation and onboarding: Both are familiar terms, yet they are two words often mistakenly used interchangeably. While they may seem similar at first glance, they serve distinct purposes and play crucial roles in retaining organizational talent. And everyone in the organization (not… Read More »
When we talk about building an employee-centric culture, what we really mean is focusing on the well-being and success of our employees. This means making sure they feel supported, empowered, and engaged in their work, which, in turn, leads to better productivity, innovation, and, ultimately, business success. As a property management company that specializes in… Read More »
We’ve incorporated many of the latest learning principles into Grace Hill courseware — from modular course format to diverse learning approaches.
Growing up, I always knew I was different. I struggled with my gender identity, feeling like I was constantly playing a role that didn’t quite fit. It took me over 30 years to realize I was non-binary, and discovering the language and community that allowed me to explore my identity has been life-changing. As a… Read More »
The new year is here, filled with promise and expectation for all that is to come. While challenges remain, there is something a bit magical about entering a new year. It’s an opportunity to take stock, reevaluate, and then shift to new ways of thinking and working. Change can be hard, but it’s not always… Read More »
The apartment industry is certainly “all in” when it comes to providing an optimal resident experience. And why shouldn’t it be? Renting as a lifestyle choice has never been more desirable, and rising rents and strong occupancy are driving performance. But facing one of the toughest job markets they’ve ever seen, apartment operators today are… Read More »
PropTech in the Pandemic Age How to use the downturn to your advantage For commercial real estate companies, the pain of the pandemic directly impacts your properties The world has changed considerably, seemingly overnight. For commercial real estate companies, the pain of the pandemic directly impacts your properties. You’ve seen tenants shut down offices… Read More »
Grace Hill’s latest mini-course helps multifamily companies prevent and respond to retaliation in the workplace.
Hiring mistakes can cost a company 15x an employee’s base salary
What can you do to keep good employees with your company longer? Here are some of the actions known to have the biggest impact on turnover.
In a Grace Hill survey, 79% of training administrators said training reduces employee turnover. Here are the most common reasons they gave for why.
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