Blog

Last week we discussed actions property management employers can take while waiting for the new federal vaccine mandate to be finalized. As we mentioned, the mandate will likely impact many of your organization’s processes, such as recordkeeping, confidentiality, reasonable accommodations, and more. While it’s too soon to implement a vaccine policy, now is a great… Read More »

If you’ve registered to attend this year’s Grace Hill Performance Summit, you’ll be in good company. If you haven’t registered, there’s still time! Register now. In addition to networking with the Grace Hill team, your peers, and noteworthy speakers, you’ll be able to tap into the knowledge and expertise of these industry innovators and Grace… Read More »

Where else can you go on a 100-brewpub “Beer Trail,” take in 360-degree scenic views in Rocky Mountain National Park, and mix and mingle with your industry peers at the same time? In Denver, of course! From historic Larimer Square to Red Rocks Park & Amphitheatre, the Mile High City is a delightful blend of… Read More »

As long as people crave connection, events, and conferences, we’ll continue to provide a high level of value to forward-thinking organizations. After months of isolation, the appeal of networking, learning, and being around like-minded people is alive now more than ever. Even in the wake of 2020, 82% of planners surveyed will still hold live… Read More »

In May, we launched the Course Translation Tool, a new feature in Grace Hill’s Vision learning management system (LMS) that allows learners to more readily engage with our content in many different languages.  This feature was highly requested by our clients, and we are continuing to make learning easier by expanding the Translation Tool course… Read More »

If you’ve been faithfully following our series about missteps in multifamily mystery shopping (and if you haven’t, here’s Misstep #1, Misstep #2, and Misstep #3), you should be feeling pretty confident that you’ve got this mystery shopping thing figured out. Not so fast. There’s another misstep we see a lot that negatively impacts your mystery… Read More »

Pause for just a minute. Think about everything you’ve poured your valuable time and budget into: targeted marketing programs; detailed onboarding and mentoring; and developing policies, procedures, and training to better enable your teams and create more loyal customers. Spending more on a mystery shopping program to assess, test, and improve standards is a good… Read More »

It’s no secret that online reputation is a critical piece of the leasing process, especially when you consider the fact that 85% of residents surveyed indicated online reviews influenced their leasing decision. For any business, large or small, reputation should always be top of mind, and if actively managed, it can also be a powerful… Read More »

If your company is like so many others, you’ve invested countless hours, dollars, and brain cells building a vibrant corporate culture. That’s because you know a winning corporate culture is inextricably tied to more revenue, higher profits, and 5-star customer satisfaction.  So why would you risk all that with a mystery shopping program that makes… Read More »

Multifamily mystery shopping needs a makeover — stat. We at Grace Hill found out first-hand. After more than 20 years of collaborating with multifamily leaders, we’ve discovered that a lot of property management organizations have a skewed perception of mystery shopping. Many are less than satisfied with the results—not to mention the fact that the… Read More »