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Pause for just a minute. Think about everything you’ve poured your valuable time and budget into: targeted marketing programs; detailed onboarding and mentoring; and developing policies, procedures, and training to better enable your teams and create more loyal customers. Spending more on a mystery shopping program to assess, test, and improve standards is a good… Read More »
If your company is like so many others, you’ve invested countless hours, dollars, and brain cells building a vibrant corporate culture. That’s because you know a winning corporate culture is inextricably tied to more revenue, higher profits, and 5-star customer satisfaction. So why would you risk all that with a mystery shopping program that makes… Read More »
Multifamily mystery shopping needs a makeover — stat. We at Grace Hill found out first-hand. After more than 20 years of collaborating with multifamily leaders, we’ve discovered that a lot of property management organizations have a skewed perception of mystery shopping. Many are less than satisfied with the results—not to mention the fact that the… Read More »
Complying with the Extended CDC Eviction Moratorium On March 29, the U.S. Centers for Disease Control and Prevention (CDC) extended its federal eviction moratorium order through June 30, 2021. In response, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC) issued a joint statement announcing that they will increase scrutiny of eviction… Read More »
April 22, 2021 is Earth Day! We know that both businesses and individuals play a role in influencing our planet and the environment that we live in. Even small, daily actions can make a massive impact over time. Don’t underestimate the power you have to make a positive change! Here are 5 things property managers… Read More »
National Fair Housing Month celebrates the passage of the Fair Housing Act in April of 1968. This act made it illegal to discriminate in the sale, rental, or financing of housing based on race, color, national origin, religion, or gender. In January of this year, President Biden signed an executive order extending protections provided by… Read More »
Women Executives From Multifamily Industry Discuss Leadership, Opportunities In conjunction with International Women’s Day on March 8, IBM released some disappointing news about women holding leadership positions. Their new report, “Women, Leadership, and Missed Opportunities” looked at the current corporate pipeline in 10 industries from nine different countries or regions and shows that there… Read More »
On January 20, 2021, President Biden signed an executive order that broadens protections that the Bostock v Clayton County Supreme Court ruling provides LGBTQ+ individuals. The Bostock ruling applies specifically to discrimination in the workplace; however, the executive order extends those protections to other areas, including housing, making gender identity and sexual orientation protected under… Read More »
Grace Hill Introduces the First Property Performance Management Solution for Companies Under 2,000 Units For the first time in Multifamily, there is an affordable performance management solution that addresses the specific policy, training, and assessment needs of the under 2,000-unit market and 10 or fewer properties. Success Bundle from Grace Hill allows you to… Read More »
2020 has been a year unlike any other, but our commitment to support the people and industries we serve remained our top priority. This year, we worked hard to provide you with the tools, resources and insights needed to keep properties operating, develop your teams and best navigate the changing environments in multifamily and commercial… Read More »
In the recent AIM Conference webinar “Take a Journey Through the Eyes of a Renter,” leading apartment professionals discussed how to keep mystery shopping effective and relevant to today’s leasing environment. Webinar participants Jessica Fern, Director of Training and Development, FPI Management; Joy Zalaznick, Director of Training and Development, Kettler Enterprises; and Darcey Forbes, Senior… Read More »
Grace Hill has partnered with NAAEI and iEmpathize to create a new course that educates Florida multifamily employees on the dangers, signs, and prevention tactics of human trafficking. The new course is approved by the Florida Department of Business and Professional Regulation (DBPR) to meet Florida’s new training requirements. In addition, a new Human Trafficking… Read More »