Property Management Blog - Grace Hill

The Latest From Grace Hill

Explore expert perspectives, industry trends, and proven best practices shaping multifamily and commercial real estate.

Resident with a golden retriever in a fenced dog park at a modern multifamily apartment community.

The Amenity Residents Complain About Most Is the One Keeping Them in Their Lease

Somewhere in your budget season, someone is going to pull up the amenity satisfaction scores, land on pet ...

The Amenity Residents Complain About Most Is the One Keeping Them in Their Lease

September 15, 2026 | Benchmarks & Performance Metrics, Blog, Resident Retention, Surveys | Jen Tindle
Pet amenities rank last in resident satisfaction and first in renewal intent. Here's what Grace Hill's 2026 Amenity Paradox data reveals.

People, Product, Pricing, or Promotion? How to Diagnose an Underperforming Multifamily Property

Occupancy soft? Renewals down? Learn how to tell if it's a people, product, pricing, or promotion problem before you act.

82% of Operators Love Their AI. 56% of Residents Don’t.

AI is now standard in multifamily leasing. See where it helps the customer experience, where it hurts, and how to measure the difference.

The Best Multifamily Training Platforms in 2026

Compare the top multifamily training platforms. Grace Hill leads with 35+ years, industry awards, and comprehensive compliance content.

Why Families Stay: What Keeps Family Residents Longer (And It’s Not What You Think)

Survey data from 2,954 properties reveals what keeps families — it's not noise. It's playgrounds. See the retention insight property managers miss.

Multifamily Employee Onboarding: The Complete Guide

July 29, 2026 | Blog, Compliance, Employee Onboarding, Fair Housing | Krisann Gaiko
Learn how structured multifamily employee onboarding closes fair housing gaps, cuts turnover, and gets new hires productive faster.

Multifamily Pet Policy: The Hidden Fair Housing Risk

July 21, 2026 | Assistance & Service Animals, Blog, Fair Housing, Policies | Jen Tindle
Simple pet policies create the biggest fair housing risk in multifamily. See what proper pet screening catches and how to protect your property.

Stop Trying to Make Shadow AI Happen

4 in 5 employees use AI, but most aren't using approved tools. See what shadow AI costs you and how a clear AI policy closes the gap.

The New Apartment Marketing Rule: Give AI Better Evidence

Renters are asking AI where to live. Here's how multifamily marketers can build the public evidence layer that gets their properties found.

Get Jazzed for Apartmentalize 2026: 5 Can’t-Miss Moments in New Orleans

May 28, 2026 | Blog | Stephanie Anderson
Heading to Apartmentalize 2026 in New Orleans? Here are 5 must-do moments — from sessions to networking events — you won't want to miss.

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