Customer Support
The Latest From Grace Hill
Explore expert perspectives, industry trends, and proven best practices shaping multifamily and commercial real estate.
Digital Mystery Shopping: How to Test Your Team’s Online Lead Response
Originally published September 6, 2023 Key Takeaways Digital mystery shopping tests how your leasing team responds when a ...
Digital Mystery Shopping: How to Test Your Team’s Online Lead Response
Digital mystery shopping shows how fast and how well your leasing team answers online and phone leads, so fewer prospects slip away.
How to Overcome Objections in Apartment Leasing: 5 Steps and 10 Real Examples
10 common leasing objections, what each really means, and what to say next. Use this 5-step method to turn more tours into leases.
From Tours to Tech: 8 Leasing Agent Skills That Close Leases Faster
Discover 8 key leasing agent skills to close leases faster, build trust, win prospects, and boost resident satisfaction.
What Is the Best Leasing Agent Certification?
CALP is the top leasing agent certification. See what it covers, what it costs, and how to earn it with Visto.
Tenants Love the Lobby. Here’s What Actually Keeps Them.
Tenant satisfaction doesn't predict tenant retention in commercial real estate. See what drives CRE renewals by property type.
The Amenity Residents Complain About Most Is the One Keeping Them in Their Lease
Pet amenities rank last in resident satisfaction and first in renewal intent. Here's what Grace Hill's 2026 Amenity Paradox data reveals.
People, Product, Pricing, or Promotion? How to Diagnose an Underperforming Multifamily Property
Occupancy soft? Renewals down? Learn how to tell if it's a people, product, pricing, or promotion problem before you act.
82% of Operators Love Their AI. 56% of Residents Don’t.
AI is now standard in multifamily leasing. See where it helps the customer experience, where it hurts, and how to measure the difference.
The Best Multifamily Training Platforms in 2026
Compare the top multifamily training platforms. Grace Hill leads with 35+ years, industry awards, and comprehensive compliance content.
Why Families Stay: What Keeps Family Residents Longer (And It’s Not What You Think)
Survey data from 2,954 properties reveals what keeps families — it's not noise. It's playgrounds. See the retention insight property managers miss.
To learn more about our solutions, request a demo.
