Customer Support
Blog
Exploring the crucial connection between provider performance and tenant satisfaction. Commercial real estate (CRE) organizations often struggle to understand the performance of the providers that support their properties and how that performance impacts overall tenant satisfaction levels across the portfolio. In a recent survey, 83% of tenants said their experience with the service providers… Read More »
Read More
As the rental housing industry continues to grow, so do the opportunities for its professionals. However, individuals must invest in training and credentials to succeed in this field and advance their careers. By obtaining industry-specific credentials, such as a Certified Apartment Manager (CAM) or Certified Apartment Portfolio Supervisor (CAPS), rental housing professionals can enhance their… Read More »
Read More
What is Juneteenth? Juneteenth, also known as Freedom Day, is an annual holiday celebrated on June 19 to commemorate the emancipation of enslaved African Americans. It marks the day the Union Army General, Gordon Granger, arrived in Galveston, Texas, in 1865, to announce that the Civil War had ended and enslaved individuals were now free.… Read More »
Read More
Best practices and timely tips to improve survey participation and inform your decision-making. In the wise words of author Conan Doyle, while writing as Sherlock Holmes, “It is a capital mistake to theorize before one has data.” And therein lies the benefit and power of surveys. When you have the right survey tools to… Read More »
Read More
Whether you are attending the National Apartment Association’s Apartmentalize conference for the first time or as a seasoned veteran with many years (or even decades) under your belt, there is always something new to learn about the upcoming event. As multifamily’s largest annual event, some things change from year to year, and I have outlined… Read More »
Read More
Growing up, I always knew I was different. I struggled with my gender identity, feeling like I was constantly playing a role that didn’t quite fit. It took me over 30 years to realize I was non-binary, and discovering the language and community that allowed me to explore my identity has been life-changing. As a… Read More »
Read More
People are complex, with multi-faceted attributes that make up who they are. Disability is included in this, but disability is also just one part of a person’s identity — a part that plays a role in shaping who they are but does not by any means define them solely. “Why do we see disability differently… Read More »
Read More
Everyone likes to be appreciated for a job well done– CRE firms included. When you work hard and outperform your peers, it feels good to be recognized. But beyond the glow of positive feedback, industry recognition can yield a range of benefits for organizations. This is true across most industries, but awards can be especially… Read More »
Read More
Grace Hill is proud to announce the company was the recipient of not one, not two, but three 2023 Stevie Awards including Company of the Year, Marketing Team of the Year, and Corporate Social Responsibility Program of the Year. Created in 2002, the Stevie Awards are one of the leading and most-coveted awards for businesses,… Read More »
Read More
Why Resident Surveys Are Essential for Creating a Thriving Community As a property manager, it’s essential to maintain a positive relationship with your residents. And one way to do that is by conducting multifamily resident surveys. Surveys offer valuable insight into resident satisfaction, highlight areas of preference and concern, and build trust. Unfortunately, in… Read More »
Read More
In a recent blog, Grace Hill highlighted the challenges of retaining and attracting tenants in today’s increasingly competitive office market. Tenants now prioritize the health and safety of their workplace and can be more selective of their building because there is so much empty space available. In this environment, owners can gain a crucial market… Read More »
Read More
April is Fair Housing Month, prompting reflection on reasonable accommodations for multifamily residents, such as providing a designated accessible parking space or permitting an assistance animal request. Assistance animals are specially trained to assist people with disabilities with mobility, navigation, hearing, emotional support, and medical conditions. Unlike pets, which are kept for companionship, assistance animals… Read More »
Read More